Last Updated: July 15, 2025.

Welcome to I Was There!

At 'I Was There', we help festivals build their community, foster a sense of nostalgia, and maximise returns on their creative investments through e-commerce as a service. ‘I Was There' creates a dedicated e-commerce storefront for your festival and facilitates all of the operations to get your art and designs out to festival-goers as high-quality posters.

Understanding These Terms

These Terms of Service ("Terms") explain the agreement between you (the 'Festival' or 'Partner' – meaning any festival or event organiser) and us ('I Was There' or 'the Platform' – Rachel Norris, a sole trader registered in England and Wales, with its principal place of business at 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London W1T 6EB).

By approving your dedicated storefront to go live with 'I Was There', you confirm that you have read, understood, and agree to be bound by these Terms.

1. Our Service

   1.1. What We Do

   We operate an online e-commerce store specialising in print-on-demand artwork, primarily posters and prints, but may include other physical products agreed upon by us (hereinafter referred to as "Artwork").

   1.2. Your Role

   You, as a Festival or event organiser, organise and promote events and possess valuable intellectual property, including your brand, logos, designs, artwork, and assets such as images and videos.

   1.3. Our Collaboration

   We desire to collaborate to create, market, and sell official Artwork. Your branding and assets will be included throughout your dedicated storefront, and may also be featured across our wider site, social media, and marketing materials (with attribution and/or link to your storefront). We will share the profits generated from sales.

2. Term and Termination of Service

   2.1. Term

   These Terms become effective upon your acceptance (as described above) and will continue thereafter, unless terminated earlier as outlined in this Section.

   2.2. Termination for Convenience

   Either you or 'I Was There' may terminate our service relationship for any reason by providing thirty (30) days' written notice to the other party.

   2.3. Termination for Cause

   Either you or 'I Was There' may terminate our service relationship immediately with written notice if the other party:

   • Breaches any material term of these Terms and fails to fix that breach within fourteen (14) days of receiving written notice.
   • Becomes insolvent, files for bankruptcy, or goes into liquidation.

   2.4. Effect of Termination

   Upon termination of our service relationship:

   • 'I Was There' will cease all sales and marketing of Artwork featuring your branding.
   • 'I Was There' will make any outstanding profit payouts due to you within thirty (30) days of termination.
   • All licenses granted by you under Section 5 will immediately end.
   • Sections that by their nature should survive termination (e.g., confidentiality, intellectual property, dispute resolution) will remain in full force.

3. Your Responsibilities and Our Services

   3.1. Our Services (I Was There’s Responsibilities)

   We agree to perform the following services for you:

   3.1.1. E-commerce Storefront & Management

   • Setting up and maintaining a dedicated e-commerce storefront for your Festival on the 'I Was There' platform. We can create an initial draft using publicly available information and assets, or you may provide specific images and text. You will always have final approval over all media and copy used on your storefront.
   • Creating product listings from the Artwork you provide. This includes resizing files as needed, generating digital mock-ups, and defining product variants (e.g., A4, A3, framed/unframed).
   • Managing the ongoing technical operations of your storefront.

   3.1.2 Production, Fulfilment & Customer Service

   • Managing all relationships with our printing and fulfilment partners to produce and ship high-quality products.
   • Handling all customer service inquiries related to orders, production quality, shipping, returns, and refunds, in line with our standard policies.

   3.1.2 Financial Management & Reporting

   • Securely collecting all payments from customers via our e-commerce platform for Artwork sales.
   • Managing all payments to our operational partners (e.g., printers, shipping carriers).
   • Bearing all associated costs, including platform fees, payment processing fees, and printing.
   • Calculating and making timely profit payouts to you.
   • Providing regular, detailed sales and payout reports to you as outlined in Section 7.

   3.2. Your Responsibilities (Festival's Responsibilities)

   You agree to perform the following actions to facilitate our collaboration:

   3.2.1 Content & Artwork Provision

   • To provide 'I Was There' with high-resolution digital files of the Artwork you wish to sell.
   • To provide any additional branding assets (e.g., logos, photos) you would like used in your storefront that may not be available on your website.

   3.2.2 Review and Approval Process

   • We will provide you with a draft of your storefront design and all individual product listings.
   • We'll work with you on any changes until you are completely happy with the result. A final go-ahead from you via email is all we need to launch your storefront.
   • By approving your storefront, you also approve our use of the included assets (like your logo and brand images) to feature your festival as a partner across our platform.
   • By approving a product listing, you approve our right to sell that product on your storefront and to feature it elsewhere on our site (e.g., in curated collections or on our homepage).
   • Your final go-ahead confirms that all information is accurate and provides authorisation for us to begin selling the Artwork.

   3.2.3. Payments

   • To provide and maintain accurate bank account details or other information required for receiving payouts.

4. Artwork Approval

   We will always send you drafts of Artwork designs, product types, and mock-ups for your review. We will only list them for sale on your storefront once you are completely happy and give us your go-ahead.

5. Pricing and Your Profit

   5.1. Base Cost Price

   We will provide you with a "Base Cost Price" for each available Artwork variant (e.g., A4, A3, framed/unframed). This is our all-inclusive cost, covering platform operations, production, packaging, and payment processing fees. Please note that our production and shipping costs differ depending on the country of delivery. As such, Festival Base Costs will be determined by the location of the majority of festival attendees.

   5.2. Customer Retail Price

   You have full control to set the final "Customer Retail Price" for each individual Artwork variant listed on your storefront.

   5.3. Your Profit

   Your profit for each sale is the difference between the Customer Retail Price you set and our corresponding Base Cost Price. (Profit = Customer Retail Price - Base Cost Price).

   5.4. Price Adjustments

6. Intellectual Property Rights

7. Payments and Payouts

8. Reporting

9. Refunds, Returns, and Chargebacks

10. Confidentiality

11. Limitation of Liability